Faqs

CRUZ FAQ's

Where can I find the Serial Number on my CRUZ?

The Serial Number, with barcode, is located on a sticker on the lower right of the stroller frame. The Serial Number is a 17-digit number.

For late 2012 CRUZ strollers, the Serial Number is a 15-digit number.

What color options are available for the CRUZ?

Available colors are Denny (red), Jake (black), Sydney (yellow/grey), Tyler (ice blue/grey) and Maeve (lavender/grey). The frame is silver.

At what age can I begin to use the CRUZ for my child? (What is the age limit or weight capacity for the CRUZ?)

The CRUZ is suitable for infants from birth, when used with the CRUZ Bassinet or Infant SnugSeat accessory, and ranging up to 50 lbs. If you use the SnugSeat for your infant, it should be in the fully reclined position.

What infant car seats is the CRUZ compatible with?

The CRUZ is compatible with Graco (SnugRide, SafeSeat, SnugRide 30, SnugRide 32 and SnugRide 35*), Peg Perego (Primo Viaggio and Primo Viaggio SIP), Chicco (Keyfit and Keyfit 30), and Maxi-Cosi (Mico, Maxi-Cosi Citi, Maxi-Cosi Cabrio and Maxi-Cosi CabrioFix) car seats.

*not compatible with Graco SnugRide ClickConnect 35 or 40

How do I close my CRUZ stroller?

NOTE: When folding frame with seat attached, seat must be in forward facing and second position.

WARNING: Children and adults should be clear of moving parts while making stroller adjustments. Damage to fingers or extremities may occur when opening or closing the stroller frame. Please consult your CRUZ Manual for detailed photos and instructions.


STEP 1: Activate the brake to prevent stroller from rolling forward while folding.


STEP 2: Engage the button on top of handlebar and extend to highest position.


STEP 3: Place index fingers on both slide release triggers and slide upward until frame begins to fold.


STEP 4: Once stroller begins to fold, hold handle bar with right hand and reposition left hand onto back leg.


STEP 5 Continue to fold stroller until latch on left side has engaged. Stroller will stand when folded.

If you still have trouble, please call our customer service department at (781) 413-3030 and we will talk you through it!

Can my child face both directions in his/her CRUZ?

Yes. The CRUZ seat easily can be reversed to be front or rear facing.

What are the recline angles for the seat positions on the CRUZ?

There are five recline positions ranging from upright to full 180-degree recline, decreasing in 12-degree increments.

How do I adjust the harness straps on my CRUZ?

To adjust the harness straps on the seat you must remove the rectangular Velcro cover on each strap. Under the cover is a square metal clip with a break at the top. Move the strap fabric to the side to see the break. Slide the clip out and move the straps to the desired level.

How do I wash/clean the fabrics on my CRUZ?

For daily maintenance and quick/spot clean-ups of life’s messes we recommend BuggyLOVE organic cleaning products available online at www.buggylove.com and at Buy Buy Baby.

For bigger messes remove the canopy and seat fabric from the frame. Keep plastic seat insert inside fabric along with harness belts attached to fabric. For the canopy, remove the metal and plastic frame that run the width of the fabric (you will need a Phillips head screwdriver to remove). Fill your sink or tub with water and 3 to 4 capfuls of BuggyLOVE and hand wash. Hang dry.

For all other UPPAbaby products please see the detailed instructions on the washing label on each item.

What is the best way to care for my UPPAbaby stroller?

Sand and debris can get caught in the joints and contribute to stroller malfunction. Please give your stroller some love periodically by applying BuggyLOVE’s WheelLOVE on the joints and wheel axle. This will help with your stroller’s performance and life span.

Does the CRUZ come with a cup holder?

No, the VISTA/CRUZ Cup Holder is a separate accessory that will fit on any CRUZ (or VISTA) stroller. The VISTA/CRUZ Cup Holder is available for purchase at our retailers or on the accessory page of the UPPAbaby website. Click here 

Note: When folding stroller, tilt cup holder out of way to prevent breakage.

What are the CRUZ weights and dimensions?

Unfolded: 22.25”W x 39.5”H x 37”L
Folded with seat attached: 22.25”W x 37”H x 11”L
Folded without seat attached: 22.25”W x 37”H x 9”L

Handlebar width: 19″ across

CRUZ box dimensions (shipping box): 22”W x 18”H x 32.75”L

CRUZ True Weight (includes canopy, basket, and wheels):
Frame + Seat: 22 pounds
Frame Only: 16.5 pounds
Seat: 5.5 pounds

What about travelling with my CRUZ stroller?

The CRUZ stroller can be easily folded and placed into your vehicle’s trunk. And if you need to pack your stroller for air travel, we recommend the CRUZ TravelBag (sold separately). The TravelBag is made of durable luggage-grade nylon and is designed to fit very snugly around your stroller to provide better protection. The TravelBag also has attached wheels for easy rolling.

Packing the CRUZ stroller into the TravelBag is simple and easy:

1. Release Velcro strap and pull out of plastic loop. Feed through fabric loop and fasten back to itself.
CRUZSupport_Step_1

2. Unroll and unzip TravelBag, laying the bag out flat with flap open.
CRUZSupport_Step_2

3. IMPORTANT: Rotate yellow support panels at base and attach to Velcro on sidewalls of TravelBag.
CRUZSupport_Step_3

4. Fold CRUZ stroller with toddler seat facing forward in second-most upright position. Fold seat footrest to a 90-degree angle.
CRUZSupport_Step_4

5. Remove rear wheels. Face wheel posts towards each other and stack so that posts poke through each wheel spoke. Slide into wheel storage bag and fasten top Velcro flap.
CRUZSupport_Step_5

6. Place stroller into TravelBag with seat facing upward and handle bar positioned towards top of bag.

CRUZSupport_Step_6

7. Place wheel storage bag on top of stroller seat and attach to safety strap of TravelBag. Zip TravelBag closed.
CRUZSupport_Step_7

What if my stroller is damaged during air travel?

Our TravelSafe Program guarantees your stroller during air travel in the TravelBag. By simply registering this TravelBag online, any damage caused to your stroller during air travel is fully covered by UPPAbaby. This program is offered only with the new TravelBag. Program benefits are contingent upon your stroller being under its original two-year warranty. You must register your stroller and travel bag online here prior to your departure. If you fail to register your stroller, a proof of purchase must be provided in order to make a claim. UPPAbaby cannot replace a stroller if lost by the airline.

Are there other accessories available for my CRUZ stroller?

You can enhance your stroller with a number of add-on accessories including Cup Holder, Snack Tray and BabyGanoosh Footmuff. Click here to see the CRUZ accessories that are available.