Go to top

Faqs

General FAQ's

What testing and safety protocols does UPPAbaby follow?

All UPPAbaby strollers and car seats meet and exceed ASTM & JPMA compliance standards and governmental safety and testing standards. State and federal safety standards require all car seats and strollers to meet stringent flame retardancy standards. Many manufacturers meet these requirements by treating their fabrics with toxic brominated and chlorinated chemicals, like PBBs and PBDEs that can be harmful to children. All UPPAbaby products meet all applicable flame retardancy standards without these potentially harmful chemicals.

Where can I find the Serial Number on my stroller?

ON YOUR VISTA

The Serial Number is 15 or 17 digits, located on a sticker with a barcode below the rear axle of the stroller frame on the left.

ON YOUR G-LUXE OR G-LITE

The Serial Number is 15 or 17 digits, located on a sticker with a barcode on the lower left of the stroller frame.

ON YOUR CRUZ

The Serial Number is 15 or 17 digits, located on a sticker with a barcode on the lower right of the stroller frame.

ON YOUR TravelBag

The Serial Number is 5 digits, located on a TravelSafe tag on the inside of your bag.

Are UPPAbaby strollers and products certified?

UPPAbaby products are certified by the JPMA (Juvenile Products Manufacturing Association). All of our strollers and products are tested to by an independent agency to the most stringent of standards.

What stores can I buy UPPAbaby strollers in and where are they located?

You can buy UPPAbaby strollers and products at retailers located across the United States and Canada as well as the United Kingdom, Ireland, Australia, Spain, South Korea and China.

To find a retail location near you, click here.

We are always striving to place UPPAbaby in new retailers and in new countries so please check back frequently.

Can I purchase UPPAbaby strollers and products directly from your website?

Our online shopping on the website is for US customers only. We only ship at this time in the US.

Any orders placed through our website go through our ecommerce vendor Shopatron. The order is sent out to our network of retailers and awarded to the retailer in your area who can fulfill the order. The retailer will email you within 24 hours with specifics on shipping, tax, etc. Shipping costs depend on the retailer. In reality, we do not fulfill the orders at UPPAbaby, but give our retailers the opportunity for sales.

What is the best way to care for my UPPAbaby stroller?

Sand and debris can get caught in the joints and contribute to stroller malfunction. Please give your stroller some love periodically by applying BuggyLOVE’s WheelLOVE on the joints and wheel axle. This will help with your stroller’s performance and life span.

How do I clean my UPPAbaby stroller?

For daily maintenance and quick clean-ups of life’s messes we recommend BuggyLOVE organic cleaning products available online at www.buggylove.com and at Buy Buy Baby.

For bigger messes remove the canopy and seat fabric from the frame. Fill your sink or tub with water and 3-4 capfuls of BuggyLOVE and hand wash. The VISTA, CRUZ and G-Series fabrics are all removable. Hang dry.

For all other products, please find detailed instructions on the washing label on the product.

How long is my UPPAbaby warranty valid and what does it cover?

Your UPPAbaby item is warranted to be free from any manufacturing defects for a period of two years from the date of purchase under normal use and in compliance with the operating instructions. The warranty is only valid in the country of purchase. Please contact us in the US at (781) 413-3030 or email us at service@uppababy.com if you have any questions regarding our warranty. In Canada, please contact 5514Km Corporation at (888) 502-5514 or email info@5514km.ca. For a list of other countries and distributers please click here.

How can I make a warranty claim?

To make a warranty claim please contact the appropriate UPPAbaby office/distributor from the country of purchase – click here for a complete list.

What is the UPPABABY FACTORY STORE?

The UPPAbaby Factory Store is not a typical retail store. It is open by appointment only and located at 60 Sharp Street, Hingham, Massachusetts. Our Factory Store inventory is always changing. Some days we have plenty of refurbished strollers and other days we have nothing. Please email us to check-in regarding what’s in stock. We do not call people when inventory is available, so feel free to check in as often as you like. Sales are on a first-come first-serve basis.

Strollers sold at our factory store are sold AS IS! Some may include accessories while others do not. We include accessories at our discretion based on what supplies we have. ALL SALES IN OUR FACTORY STORE ARE FINAL.

Factory Store Product Inquiries

Phone: 781-413-3030
Email: lynn@uppababy.com

Pricing
• $300 – $400 for refurbished VISTA strollers (no bassinet included)
• $100  – $160 for refurbished G-LiTE and G-LUXE strollers
• Bassinets are sold separately when available

Warranty
30 DAYS versus our two-year warranty when purchased at one of our approved UPPAbaby retailers

Where are UPPAbaby strollers manufactured?

All UPPAbaby strollers are designed at our world headquarters in Hingham, Massachusetts, and manufactured in China under strict quality control measures.

Does UPPAbaby have any new strollers coming out soon?

Our design department is constantly using feedback gathered by our customer service department to improve our existing products and create new ones to meet the changing needs of today’s families. Check our web site regularly for new products announcements and updates. If you would like to be on UPPAbaby’s email list, submit your email address here.