Ordering Info and Policy

We do not directly fulfill orders at UPPAbaby, but give our retailers the opportunity for sales. Orders placed through our website are processed by Kibo, and is sent out to our network of authorized retailers in your area who can fulfill the order. If there are any issues or variations with payment, shipping, or taxes, you will receive an email from the retailer within 24 hours.

Place Orders and Pay Online
The Kibo shopping service makes it easy to find and order the special products you need. When you order and pay online securely, our intelligent system immediately starts working to ensure that you receive your products as soon as possible.

Only online orders are accepted, and not through telephone, email, postal mail, or fax. Kibo accepts Visa, Mastercard, American Express, and Discover. Please DO NOT send credit card numbers through email. COD orders are not accepted. If you have issues using this website to place your order, please make sure your web browser has been updated to a recent version.

Sales Tax
Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. Since the fulfillment location is not determined until after you place your order, the checkout screen and order confirmation email may not include taxes.

Shipping and Handling Charges
Shipping and handling charges for the order can be viewed at checkout, and will depend on the retailer. In the rare case that shipping and handling charges exceed the amount shown, you will be notified by email. The state or province may also require tax to be applied to shipping and handling charges.

Shipping is only available within the United States of America excluding the regions: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East and Armed Forces Pacific.

Shipping Charges (USD)
Purchase price
Shipping cost (min. charge $8)
$6.00 + 5% of purchase price
$6.00 + 4% of purchase price
$5.50 +5% of purchase price
$5.00 + 5% of purchase price
Over $498
3% of purchase price