276 Weymouth Street
Rockland, MA 02370
Main: (844) 823-3132
Fax: (339) 499-7461
Media / Press
ORDERING INFO AND RETURN POLICY
Placing Orders and Pay Online
UPPAbaby fulfills all orders for spare parts and discontinued accessories directly. If there is an issue with your order you will receive an email within 24 business hours. Only online orders are accepted, and not through email, post mail, or fax. We accept Vista, Mastercard, American Express, and Discover. Please DO NOT send credit card numbers through email. COD orders are not accepted. If you have issues using this website to place your order, please make sure your web browser has been updated to a recent version.
Sales Tax and Shipping
Sales tax is applied to all order shipping to a Massachusetts or California address. This will be reflected on your sales order confirmation and invoice. All orders ship within 24-48 business hours after it has been processed by UPPAbaby.
UPPAbaby ships to all 50 U.S. states, the District of Columbia, and Puerto Rico. We do not ship to international addresses, P.O. boxes, or APO/FPO/DPO addresses. All orders are shipped via FedEx.
Orders $130.00 and over will be shipped via direct signature required for delivery.
We offer FedEx 2Day delivery and FedEx overnight delivery options. For expedited orders to ship the same day they must be placed by 12 pm EST. Orders placed after 12pm EST will ship the following business day. For orders placed after 12 pm EST Friday through Sunday 11:59 pm EST these will be processed the following business day.
There is a flat rate for all 3 shipping methods offered; standard ground, FedEx 2Day, and FedEx Overnight.
FedEx does not deliver on weekends.
|Standard Ground||$0.00 USD|
|receive order between 5-7 business days after it ships|
|FedEx 2Day||$23.00 USD|
|receive order 2days after it ships|
|FedEx Overnight||$38.00 USD|
|receive order the day after it ships|
All orders can be changed prior to shipping. You can do so by calling the Online Orders department at 781-413-3095 or emailing firstname.lastname@example.org. Changes cannot be made after an order has shipped.
If you wish to return the item(s) you received, you must first email email@example.com to get the return approved. Items sent back without first being authorized by UPPAbaby will not be accepted for a refund. All items must be returned new and unused. Returns received within 30 days of the purchase date will be issued a full refund, less a $9.00 restocking fee. Any returns received after 30 days of the purchase date will be issued a partial refund (60% of the purchase price), less a $9.00 restocking fee. Any items that show evidence of use or are not returned in original packing are not eligible for a refund and will be returned to sender. Items cannot be exchanged.