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Ordering Info & Return Policy

Placing Orders and Pay Online

UPPAbaby fulfills all orders for spare parts and discontinued accessories directly. If there is an issue with your order you will receive an email within 24 business hours. Only online orders are accepted, and not through email, post mail, or fax. We accept VISA, Mastercard, American Express, and Discover. Please DO NOT send credit card numbers through email. COD orders are not accepted. If you have issues using this website to place your order, please make sure your web browser has been updated to a recent version.

Sales Tax and Shipping

Sales tax is applied to all orders shipping to a Massachusetts or California address. This will be reflected on your sales order confirmation and invoice. All orders ship within 1–2 business days after it has been processed by UPPAbaby.

UPPAbaby ships to all 50 U.S. states, the District of Columbia, and Puerto Rico. We do not ship to international addresses, P.O. boxes, or APO/FPO/DPO addresses. All orders are shipped via FedEx.

Orders $130.00 and over will be shipped via direct signature required for delivery.

Expedited Shipping

We offer FedEx 2Day delivery and FedEx overnight delivery options. For expedited orders to ship the same day they must be placed before 12 p.m. EST. Orders placed after 12 p.m. EST will ship the following business day. Orders placed Friday 12 p.m. EST – Sunday 11:59 p.m. EST will be processed the following business day.

There is a flat rate for all three shipping methods offered; standard ground, FedEx 2Day, and FedEx Overnight.

FedEx does not deliver on weekends.

Standard Ground Free
receive order between 5–7 business days after it ships
FedEx 2Day $23.00 USD
receive order 2days after it ships
FedEx Overnight $38.00 USD
receive order the day after it ships

 

Order Changes

All orders can be changed prior to shipping. You can do so by calling the Online Orders department at 781-413-3095 or emailing orders@uppababy.com. Changes cannot be made after an order has shipped.

Return Policy

COVID-19 Customer Experience Update: Please note there may be a delay in processing returns. If you have any questions or issues, please email orders@uppababy.com.

If you wish to return the item(s) you received, you must first email orders@uppababy.com to get the return approved. Items sent back without first being authorized by UPPAbaby will not be accepted for a refund. All items must be returned new and unused. Returns received within 30 days of the purchase date will be issued a full refund, less a $9.00 restocking fee. Any returns received after 30 days of the purchase date will be issued a partial refund (60% of the purchase price), less a $9.00 restocking fee. Any items that show evidence of use or are not returned in original packing are not eligible for a refund and will be returned to sender. Items cannot be exchanged.