Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Mesa Support
Register Your Product
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Selected FAQs
The harness pads are optional. They may need to be removed when using the Mesa V2 with a smaller child to achieve proper harness tightness and chest clip placement.
The Mesa V2 seat pad, infant insert, buckle pad, and shoulder pads can be machine washed on the gentle cycle. Lay flat to dry. We recommend spot cleaning the canopy and plastic parts. The harness webbing should be cleaned with warm water and dish soap.
Click here for further cleaning information or reference your user manual.
Check out these how-to videos for fabric and canopy removal and attachment.
Yes, the Mesa V2 carrier is FAA approved when used according to the instruction manual We suggest you travel with your Mesa V2 in flight for optimal safety. The Mesa base is not approved for aircraft use.
Click here to learn about our TravelSafe program.
Click here for the Mesa Travel Bag.
When installing in a vehicle, the Mesa V2 can make contact with the front vehicle seat if it does not impact the installation of the car seat and is approved by the vehicle manufacturer. The Mesa V2 base must remain in full contact with the vehicle seat surface.
You cannot install with both systems. Both are incredibly effective on their own for proper installation.
The base is not required to achieve a safe and secure install. The lap belt routes through the guides on the carrier that are located near the carry handle, and the shoulder belt routes behind the carrier through the guide located above the carrier release from base handle. Reference the Mesa V2 manual and vehicle manual for seat belt installation guidance.
Click here to learn how to install the Mesa V2 using European belt routing.
Ensure the red line on the side of the carrier is parallel to the vehicle floor rather than the ground outside the vehicle. Ensure the back angle of the carrier stays in the correct position and the carry handle is placed in the 4th position.
No, UPPAbaby does not allow vehicle seat protectors with their car seats because they haven't been tested or approved for use. The car seat base has a finished bottom to prevent vehicle seat damage.
You do not need a mat with the Mesa Max, as the base has a finished bottom that prevents damage to seats. If you do choose to use a mat, the only non-regulated mats approved and tested for use with the Mesa Max include: Brica, Munchkin Auto Seat Protector, Diono Super Mat, Diono Ultra Mat, and Clek.
You do not need a mat with the Mesa V2, as the base has a finished bottom that prevents damage to seats. If you do choose to use a mat, the only non-regulated mats approved and tested for use with the Mesa V2 include: Brica, Munchkin Auto Seat Protector, Diono Super Mat, Diono Ultra Mat, and Clek.
You do not need a mat with the Mesa, as the base has a finished bottom that prevents damage to seats. If you do choose to use a mat, the only non-regulated mats approved and tested for use with the Mesa include: Brica, Munchkin Auto Seat Protector, Diono Super Mat and Diono Ultra Mat.
A vehicle seat protector is not permitted for use with the Knox. Parents do not need a seat protector as the base has a finished bottom that prevents damage to vehicle seats.
UPPAbaby prohibits the use of inflatable seat belts with the Mesa V2. Lower anchor install is a great alternative.
Yes, you must remove the Mesa V2 before folding the Vista, Cruz, Ridge or Minu stroller.
The Mesa V2 carrier directly attaches to Vista and Cruz strollers, with no adapters needed creating a Performance Travel System. The Mesa V2 can also attach to the Ridge and Minu stroller with the use of adapters. It can be used parent-facing or forward-facing on all four strollers.
Click here for Ridge Adapters.
Click here for Minu Adapters.
There is a belt path feature added to the back of the Mesa V2 carrier. During carrier-only installation, the shoulder belt can be wrapped around the back of the carrier for a more secure install to the vehicle seat. In the event of a collision, this type of installation helps decrease the force on a baby’s shoulders and neck by limiting a downward motion in a frontal crash.
Click here for a how-to video.
Many late model vehicles have what industry professionals call a waterfall. A waterfall is the wedge of material where your vehicle seat cushion and seat back meet. In some cases, this may interfere
with the leveling foot on your Mesa, preventing it from ‘sitting’ properly in the crease of the vehicle seat.
This is an easy issue to resolve by following the steps outlined in this guide (click here).
If a proper angle cannot be achieved with the adjustable foot, a rolled towel may be used.
The Mesa V2 has new added safety features which includes European belt routing, 20% larger UPF canopy, larger headrest, more robust infant inlay and a 4th rebound carry handle position for vehicle use.
UPPAbaby recommends transitioning your child out the Mesa V2 by their first birthday or the 1-inch rule, whichever comes first. The 1-inch rule is applied when your child is using the headrest in its highest position and when the top of their head is less than 1-inch from the top of the headrest structure. Please note that transition should also occur when your child meets the 35 lb weight limit.
Click here for the Knox Convertible Car Seat.
Quick Links
Schedule a complimentary virtual consultation
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Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
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During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
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After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.