Ordering Info and Returns Policy

Placing Orders and Paying Online

UPPAbaby directly fulfills all orders placed online. If there is an issue with your order, you will receive an email within 2-3 business days. Only online orders are accepted. We will not accept orders by phone, email, post mail, or fax. We accept VISA, Mastercard, American Express, Discover, and Apple Pay. Please DO NOT send credit card numbers through email. COD orders are not accepted. If you have issues using this website to place your order, please make sure your web browser has been updated to a recent version.

Damaged package claims must be submitted within 30 days of the order date to orders@uppababy.com. We are not responsible for orders marked as delivered by FedEx that are lost or stolen.

Spare parts purchased on UPPAbaby.com are not covered under warranty.

UPPAbaby does not refund the difference or price match items due to price adjustments, sales, or discounts of any kind.

Sales Tax and Shipping

Sales tax is applied to applicable orders. This will be reflected on your sales order confirmation and invoice. All orders ship within 2–3 business days after it has been processed by UPPAbaby.

UPPAbaby ships to the 49 continental United States, Hawaii, and District of Columbia. We do not ship to international addresses, P.O. Boxes, or APO/FPO/DPO addresses. All orders are shipped via FedEx.


FedEx does not deliver on weekends.

Standard Ground Free
**for orders $50 and above
Standard Ground $8.99 USD
**Orders under $50

Receive order between 5–10 business days after it ships

Due to COVID-19 and potential inclement weather, FedEx has adjusted delivery commitments for impacted areas which may cause a delay in delivery times.

Order Changes

Customers are responsible for ensuring all order information provided is correct. Orders cannot be changed after submitted. We can cancel orders prior to processing. Once an order is in the processing status cancellations cannot be made. If you need to make a cancellation, you can do so by emailing the Online Orders department at orders@uppababy.com.

Return Policy

Any orders placed on UPPAbaby.com must adhere to the Online Orders Return Policy.

If you have an inquiry about an order placed via our website, please reach out to our Online Orders team. They can be reached at orders@uppababy.com.

All items must meet the following requirements to be eligible for return:

  • Item(s) must be in new and unused condition; including all parts, accessories, manuals, and original UPPAbaby branded packaging.
  • Returns must arrive at the UPPAbaby warehouse within 40 days of the order confirmation date, to be eligible for a full refund. Please note that it may take between 2-4 weeks for us to inspect the returned item and process your refund.
  • Refunds can only be issued to the original form of payment.
  • If the merchandise returned does not match your original purchase or meet our return requirements, it may be subject to a restocking fee of up to 30% and/or returned to you in lieu of a refund.
  • Items returned without first being authorized by UPPAbaby WILL NOT BE ACCEPTED for a refund.
  • Items cannot be exchanged.
  • Shipping charges are not refundable.

If you want to return an item, visit one of UPPAbaby’s HUB Service Centers or simply contact our Online Orders team for assistance.

Return Instructions

Please email the Online Orders Department at orders@uppababy.com

Please include your order number, the item you wish to return, and the reason for the return (please remember items must be returned new and unused).

We will let you know if your return is accepted or denied within 48 business hours. If approved, a pre-paid return label will be emailed to you by FedEx.

Prepare your package

  • Securely pack your items
  • Remove any existing labels on the outside of the package
  • Attach the provided return shipping label to the outside of the package
  • Bring your package to an authorized FedEx location or schedule a pickup. Contact 1-800-GO-FEDEX to schedule a pickup or visit fedex.com to find a location.

For Questions or Issues

For the quickest response email orders@uppababy.com or you can leave a voicemail at 781-333-5543. Please note return requests will not be accepted via voicemail.