EN-US
Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Cruz Support
Register Your Product
-
-
Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
-
Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Support and FAQs
Selected FAQs
2017-LATER: The Cruz wheels are made of solid Polyurethane, providing durability for a cushioned stroll on any ground surface.
2015/2016: The AirGo patent-pending wheels mimic the cushioned ride of an air-filled tire with the lightweight benefit of foam, providing the ultimate in shock-absorbing performance with tires that never go flat!
The Cruz is suitable from 3 months to 50 lbs. It can be used from birth only with the Infant SnugSeat or Bassinet accessory.
Yes! You can easily upgrade your 2015-later Cruz with our accessory covers, constructed of the same premium, full-grain leather as our standard leather accents. They can be purchased in Black or Saddle, and easily zip over non-leather Cruz handlebars and bumper bars to add a rich and classic look.
Running is not recommended with the Cruz or Vista.
Running is not recommended with the Vista or Cruz stroller.
The Ridge stroller is approved for running, learn more.
Yes, the Cruz seat easily can be reversed to be forward or parent-facing.
The Serial Number is a long string of characters located on a sticker with a barcode on the right of the stroller frame above the basket.
Yes, you must remove the Mesa i-Size before folding the Vista or Cruz stroller.
Yes, you must remove the Mesa Max before folding the Vista, Cruz, Ridge or Minu stroller.
Yes, you must remove the Mesa before folding the Vista, Cruz, Ridge or Minu stroller.
Yes, you must remove the Mesa V2 before folding the Vista, Cruz, Ridge or Minu stroller.
- Pull on the end of the webbing to tighten the straps and pull up on the top loop to loosen.
- To adjust the shoulder height position, detach the grey adjustment clip from the harness attachment loop. Reattach clip to the desired harness loop that fits best for your child.
To watch a video, go here.
- Activate brake to prevent stroller from rolling forward while folding.
- Engage button on top of handle bar and extend to highest position.
NOTE:Handle must be in highest position and seat must be forward-facing for stroller to stand when folded. - Place index fingers on both slide release triggers and slide upward until frame begins to fold.
- Once stroller begins to fold, hold handle bar with right hand and reposition left hand onto back leg.
- Continue to fold stroller until latch on left side has engaged. Stroller will stand when folded.
- Unroll and unzip Travel Bag, laying the bag out flat with flap open.
NOTE: Remove blue foam block from inside Travel Bag if you have the 2017 model. - Fold stroller with Toddler Seat facing forward in 2nd most upright position. Fold seat footrest to a 90° angle.
- Remove rear wheels. Face wheel posts towards each other and stack so that posts poke through each wheel spoke. Slide into wheel storage bag and fasten top adjustable closure flap.
- Remove bumper bar and place in the pouch located inside the Travel Bag.
- Put folded Cruz Stroller into the Travel Bag.
- Place wheel storage bag on top of stroller seat.
- Zip Travel Bag to close
Watch this video to learn how to remove and attach the Cruz canopy fabric.
The Mesa i-Size is designed with a single button release on top of the carry handle.
- Pull down harness pad
- Detach metal ring from webbing loop
The Travel Bag Accessory is recommended for air travel. By registering your stroller and Travel Bag, our TravelSafe program covers any damage incurred to your stroller during air travel
Click here to view the Travel Bag accessory.
We recommend you travel with the Cruz Travel Bag (sold separately). The Travel Bag is made of durable nylon and is designed to fit very snugly around your stroller to provide better protection. The Travel Bag also has attached wheels for easy rolling.
Our TravelSafe Program guarantees your stroller during air travel and comes with your Travel Bag purchase. By simply registering the Cruz Travel Bag online before your flight, any damage caused to your stroller during air travel is fully covered by UPPAbaby. Learn more about the program benefits here.
- The Cruz has a more compact and lighter frame design.
- The Cruz can only hold one seat while the Vista offers many double configuration options.
- The Vista comes with a Bassinet, but the Bassinet is sold separately with the Cruz.
2017-LATER models: The Toddler Seat is polyester. The padding is made of polyurethane foam. All 2018-LATER models include a 100% full-grain leather handlebar and bumper bar.
2015/2016 model: 600D Nylon
There are five recline positions ranging from upright to fully reclined.
2019:
Available colors on the silver frame: EMMETT (green mélange), GREGORY (blue mélange), JORDAN (charcoal mélange), LOIC (white), and SABRINA (orchid)
Available colors on the carbon frame: JAKE (black)
2018:
Available colors on the silver frame: EMMETT (green mélange), GREGORY (blue mélange), JORDAN (charcoal mélange), LOIC (white), DENNY (red), TAYLOR (indigo), and SABRINA (orchid)
Available colors on the carbon frame: JAKE (black)
Please note that each color fashion has a specific frame color assigned to it. At this time, we cannot interchange colors between silver and carbon frames.
No updates have been made for 2019.
2017 to 2018 Cruz?
- The 2018 Cruz is offered in new mélange fashions and all fashions come with premium 100% full-grain leather accents.
2015 to 2017 Cruz?
- The 2017 Cruz has undergone fashion and textile updates. The UPF sunshade is now a silky, wrinkle-free material. Several fashions now come with 100% full-grain leather on both the handlebar and bumper bar.
The Cruz is compatible with the UPPAbaby Mesa infant car seat without the need for adapters. We create adapters for the following infant car seat manufacturers and models:
Chicco models: KeyFit and KeyFit 30 models.
Maxi-Cosi models: Mico, Mico AP, Mico NXT, Mico Max 30, Citi, Cabrio, and CabrioFix. NOT COMPATIBLE WITH Maxi-Cosi Prezi.
Also compatible with Nuna Pipa and Cybex Aton, Aton 2, and Aton Q.
The Cruz is the optimal choice for families looking for a single, full-size stroller in a streamlined design. Click here to view from birth accessories for the Cruz.
The Vista is designed to grow with families and can accommodate up to three children. The Vista includes a bassinet offering a lay flat solution that can be used from birth.
Click here to view the stroller comparison chart.
Schedule a complimentary virtual consultation
-
Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
-
During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
-
After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.