Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
When your product has been registered, we can check the serial number for maintenance history and warranty information.
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
If we need to contact you about an update or alert for your product, your registration will help us assist you.
The zip panel is used for soothing of child in playard, to load or unload child in playard, or hand them toy. Never leave child unattended with the panel open and do not let child crawl in and out of opening themselves.
Discontinue use of the playard when child is able to climb out or reaches the height limit of 35".
The Rem has received GREENGUARD® Gold Certification which means a healthier environment in your home. It is certified-free from more than 10,000 chemicals and VOCs meaning cleaner air for your family.
Click here to learn more.
Yes. The Remi has been tested to all applicable playpen safety standards for playing and sleeping according to the Federal Safety Standard for Infant Sleep Products (16 CFR Parts 1112, 1130, and 1236). Our playard mode is for the purpose of providing sleeping and playing accommodations for a child who cannot climb out and is less than 35 in. (890 mm) in height. This qualification process covers both overnight sleep and daytime sleep. Our Bassinet mode is for the purpose of sleeping accommodations for an infant from birth to 20 lbs. or until they begin to push up on hands and knees (whichever comes first). Always provide the supervision necessary for the continued safety of your child when in the Remi and never leave child unattended. Please ensure to follow safe sleeping guidelines provided by the Consumer Product Safety Commission (CPSC) and UPPAbaby’s manual when using the Remi.
Discontinue use of bassinet when infant begins to push up on their hands and knees or reaches 20 lbs., whichever comes first.
The mattress pad is machine washable.
The playard and bassinet fabric are spot clean only (do not bleach, iron, or dry clean).
Click here for a how-to video.
Click here for a how-to video.
The Remi's folded dimensions are 11" x 10" x 28.5". Check with your airline for carry-on baggage policies. We offer a TravelSafe Travel Bag accessory if you need to check your Remi with your luggage. Any damage caused by the airline to your product when using the TravelSafe bag is covered by UPPAbaby.
Click here to learn more about the TravelSafe.
Click here to register your gear.
No, the mattress is designed so that the child may sleep directly on it for enhanced airflow. We recommend the child sleep directly on the mattress in bassinet mode during their younger months. We offer custom-fit mattress covers in playard mode with secure attachments for a safer, tighter fit than traditional mattress sheets.
It is recommend to only using the Remi mattress provided by UPPAbaby.
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.