At UPPAbaby, we’re dedicated to making sure every child is as safe as possible when traveling. Daniella, one of our expert Child Passenger Safety Technician (CPSTs) Instructors, plays a key role in providing education and support to our customers. Our team is not only trained in car seat safety as CPSTs, but we also offer virtual and in-person car seat checks to ensure every family can confidently install and use their car seat.

Here are a few common questions we get, with answers from a pro:

Question: What are Child Passenger Safety Technicians (CPST)?

Answer: CPSTs are trained through a national certification program that focuses on the safe transport of children. They educate and empower parents and caregivers by providing hands-on or virtual assistance on the proper use of car seats, ensuring the best fit for your child, and guiding the interaction between the car seat and your vehicle.

Question: What can a CPST do for me?

Answer: Navigating the world of car seats can be overwhelming. From understanding weight and height limits to transitioning between different seat stages, there’s a lot to consider. A CPST helps remove the guesswork by offering hands-on guidance, expert advice on choosing the right seat for your child’s needs, and ensuring your car seat is installed correctly.

Question: How do I find or connect with a CPST?

Answer: At UPPAbaby, we understand that parenting comes with endless decisions, and we believe that car seat safety shouldn’t be a source of stress. When you connect with a Customer Experience Representative, you’re speaking with a certified CPST. Additionally, all of our HUB location employees are also certified to assist you.

Our CPSTs are available to help you with:

• Providing one-on-one car seat checks
• Scheduling a virtual consultation
• Finding a Hub Service Center for an in-person consultation
• Answering your questions about installation, fit, and proper use
• Offering guidance on when to transition to the next seat stage
• Ensuring your child’s car seat is secure, giving you peace of mind on every ride

Question: Is it a requirement to get my car seat checked every time I install it?

Answer: One of the great things about our virtual and in-person services is that we teach you how to install your car seat. If you run into any questions or concerns, the UPPAbaby Customer Experience team or our HUB employees are happy to provide reassurance and guidance to make sure you feel confident in your installation and your child’s fit.

Your child’s safety is our top priority, and we’re here to support you at every stage of the journey. Explore our complete lineup of car seats, from infant car seats to booster seats, and find the perfect fit for your family.

• Mesa
• Aria
• Rove
• Alta

From car seat installation and proper fit to stroller and playard set up, our expert Customer Service Team and Child Passenger Safety Technicians are here to guide you through the process from beginning to end.

Get started by scheduling a complimentary Virtual Consultation with one of our qualified team members. You can also check out our Infant Car Seat Fit Guide, or When To Transition Guide.

Still have questions? Whether it’s via Email, Text, Call, Live Chat, Video Chat, or Virtual Consultation, our exceptional Customer Experience Team is here to help you all day, every day, in every way.